Part 1: Mid-scheme changes to current requirements
Do you agree that a household should be able to receive both loft and cavity wall insulation under GBIS?
Yes, we agree that eligible households should be able to receive both loft and cavity wall insulation under GBIS. This change will improve outcomes for residents and installers. As noted in the consultation document, fixed costs for installers, including compliance costs, are very high proportionally when only carrying out a single low cost measure. This means that it is often not viable or profitable for installers to work on the scheme, the knock-on effect of this being a shortage of installers willing to work on GBIS because many will favour more profitable schemes like ECO4.
Under the current scheme rules, a home may be need of both a loft insulation top up and cavity wall insulation, however it would only be allowed one of these measures. From an insulation perspective, this is counterproductive because about one-third of all the heat lost in an uninsulated home escapes through the walls1. Hence, by topping up loft insulation but not carrying out cavity wall insulation at the same time, the heat loss problem will not be effectively solved because a significant amount of heat will still be lost through uninsulated cavity walls. For this reason, we support the proposed amendment to allow households to receive both loft and cavity wall insulation.
However, it is our view that this multi-measure approach should be extended to cover all eligible measures. A whole house, multi-measure approach to retrofit will always deliver the best outcomes for residents in terms of thermal comfort and energy bill savings. Moreover, while loft insulation and
cavity wall insulation are undoubtedly effective measures, there are many other insulation measures which can deliver significant energy savings for households. Even if loft and/or cavity wall insulation is installed in a home, the building may still be leaving significant amounts of heat through other building elements. For example, if a home has uninsulated solid walls, residents could be losing 45% of their heat through the walls. In addition, up to 15% of the heat in a room can be lost through uninsulated floors2, while air infiltration through a sash window in good condition can be reduced by as much as 86% by adding draughtproofing3. If these major sources of heat loss are left untreated, residents will remain cold and their energy bills remain unnecessarily high, even after receiving support through GBIS. Therefore, we believe that the potential for installing multiple insulation measures through GBIS should not be limited to loft and insulation but should instead be extended to any combination of insulation measures that are recommended on a valid retrofit assessment. This will support a holistic, whole house approach to retrofit which will deliver much better outcomes for residents than a piecemeal, single measure approach.
Do you agree that we should allow this change to be effective from the date of consultation? If not, would you prefer the change to be effective from the date of Government Response, or the commencement date of the legislation?
Yes, we agree that this change should be implemented from the date of this consultation; this will ensure that eligible households are able to benefit from the changes as early as possible.
Do you agree with allowing projects meeting the ECO4 rules to count towards an obligated supplier’s GBIS obligation?
Yes, we agree that projects meeting the ECO4 rules should be allowed to count towards an obligated supplier’s GBIS obligations. ECO4 is a more effectively designed scheme than GBIS as it supports a multi-measure, whole house approach to retrofit, whereas, as a single measure scheme, GBIS encourages a piecemeal approach to retrofit which is not best practice and does not deliver the best outcomes for residents. As well as delivering greater benefits for residents, ECO4 is a more attractive scheme for installers because its multi-measure, whole house approach lowers fixed costs and increases profit margins for installers. Importantly, ECO4 is a fuel poverty scheme, therefore allowing more projects meeting the ECO4 eligibility will enable more energy efficiency measures to be delivered to those households who need it most. The NIA believes in an approach to retrofit that prioritises the most vulnerable households, as such, we support ECO4 projects being allowed to count towards an obligated supplier’s GBIS obligation.
If implemented, it is important that appropriate safeguards are put in place to ensure that no ‘double counting’ takes place, i.e. suppliers counting one project towards both their ECO4 and GBIS annual bill saving obligations. This would result in fewer retrofit measures being delivered overall across both programmes. With so many households in fuel poverty and more money struggling with high energy bills, it is vital that there is no reduction in the number of overall energy efficiency measures delivered through both schemes.
In the long term, the Government should look to tackle the root causes of the current issues surrounding GBIS delivery to ensure that both schemes operate effectively. For example, it should allow multiple measures to be delivered to the same property through GBIS for all eligible households. This would deliver greater overall bill savings for households and reduce fixed costs for installers, thereby addressing the main reason for under-delivery on GBIS.
Do you agree with our preferred option of a transitional arrangement that enables projects that have met the ECO4 rules during all phases of GBIS to be capable of notification and therefore count towards GBIS obligations in phase A, B, or C?
Yes, we agree with this option.
Do you agree that the proportion of GBIS obligations that can be achieved via delivery under ECO4 rules should be limited? What should the limit be? Please provide as much detail as possible.
No, we do not think the proportion of GBIS obligations that can be achieved via delivery under ECO4 rules should be limited. ECO4 is a multi-measure scheme targeted at fuel poor households that delivers greater annual bill savings per household than GBIS at a lower delivery cost per ABS, as outlined in the consultation. Since ECO4 measures are a more cost-effective way to lift households out of fuel poverty, we do not think that there should be a limit on the proportion of GBIS obligations that they can constitute.
Do you agree that a conversion factor should be applied to projects meeting the ECO4 rules that count towards GBIS?
Yes, if GBIS is to remain within its overall budget of £1 billion, it makes sense to apply a conversion factor to account for the fact that it costs less to achieve the same annual bill savings through ECO4 measures. However, should delivery exceed expectations to the extent where the scheme’s budget is likely to go beyond the original £1 billion allocated from energy suppliers, the Government should remain open to increasing the scheme’s budget to ensure that all eligible and interested households are able to receive measures.
Do you agree with our estimate that the cost of achieving an ABS under GBIS would be £X/ABS with the proposed scheme changes? Do you agree that the cost of achieving an ABS under ECO4 (excluding EFG and SWI minimums) would be £Y/ABS?
Yes, we agree that the cost of achieving the same annual bill saving will be lower under ECO4. As a multi-measure scheme, fixed costs are proportionately lower on ECO4, therefore more funding is spent on delivering retrofit measures and less on administrative activities. Moreover, a whole house retrofit is more effective at delivering overall bill savings for households than a single measure scheme like GBIS which often leaves major sources of heat loss unaddressed.
We are not considering utilising TMLP for ECO4 at this time. Do you agree with our approach?
Yes, we agree with this approach as ECO4 is a multi-measure scheme which includes more complex and higher risk measures. Thus, a thorough quality assurance and risk management process such as that set out in PAS 2035 is needed to mitigate risk and protect households.
Given the structure of the version of TMLP suitable for GBIS, what are your views on the average cost assumptions for compliance with its processes (forecast at approximately £400 to £500)?
Compliance costs can vary significantly from £500 – £1200 per install. However, there is likely to be a reduction in costs for coordination and design services for TMLP procedures in light of appropriate interventions.
We understand that most companies working on single measures of this nature would likely already have either a low cost design intervention (off the shelf) or in-house resource for the simple system design for these basic interventions. That said any lodgement services that are contracted externally are charged at an industry premium and usually suffer from low supply for the pace of low cost interventions, so it would be expected that with reasonable uptake of TMLP there should be some cost saving seen by GBIS contractors.
What do you think could be the main drivers for any potential savings between the costs of compliance with PAS 2035/2030 and the costs of compliance with TMLP for GBIS?
In our opinion, the TMLP approach negates the involvement of a retrofit coordinator and qualified retrofit designer (as per PAS 2035 guidelines). Generally we understand the motivation around low cost interventions is to run installations at pace to create volume revenue returns. If it is deemed possible to achieve GBIS bankable savings by limiting the administrative time lag to a full coordination project this would be considered a small win for retrofit installers.
Ventilation interventions cannot be overlooked, but if Trustmark are truly only going to permit low risk loft insulation to be carried out, then this would be for cavity properties that likely already have some ventilation interventions already in place. If this is not the case, it is unlikely the loft insulation measure would be considered low risk due to the condition of the property.
From the perspective of a local insulation installer, the biggest cost will still be fitting electrical ventilation interventions in wet rooms with due diligence and in accordance with PAS, where these have not been applied to the property previously. Therefore, savings would largely depend how well recorded and accountable these ventilation strategies and interventions are under TMLP in comparison to PAS. Whilst it would be an administrative saving to an installer of low cost fabric measures, it could present potential risk of omission or validation should future issues arise.
In terms of heating controls, they are only likely to be processed through a PAS or TMLP procedure where it forms part of a funded route. For example, consumers that qualify for the ‘low income group’ can benefit from loft insulation with a heating control measure through GBIS. This is a very small and niche group, so whilst it would create some simple and easy wins for local contractors, the majority of heating control measures are usually taken up through able to pay offers provided by energy suppliers. Whilst they will follow building regulations and appropriate electrical testing and commissioning procedures, it is unlikely that they would take to the time lodge such installs in the TM Datawarehouse.
Are there any other changes, not proposed in this consultation, that you believe would increase levels of delivery under GBIS? If yes, please provide details.
Enabling multiple measures to be delivered under GBIS would increase the number of measures installed under the scheme. This would reduce fixed costs for installers, including compliance and administration costs, thereby enabling more of the scheme’s budget to be spent on installing retrofit measures and less on A&A activities. Taking a whole house, multi-measure approach to retrofit would also deliver greater bill savings and outcomes for individual households.
Another way to increase levels of delivery under GBIS would be to increase the number of eligible measures available to households. Specifically, we would like to see draught proofing included as an eligible measure under the scheme. For many vulnerable households, draughtiness is one of their primary concerns and without adequate draught proofing, the financial and environmental benefits of these other measures is greatly reduced. For instance, there is little point in cavity wall and loft insulation if all the property’s heat escapes through draughty windows and doors. For a significant number of UK properties, building regulations mean they are not able to benefit from many energy efficiency improvements. This is particularly true for leasehold flats and listed homes. For many of these properties, draught proofing is one of the only options available to them if they want to lower their energy bills and make their home warmer. Moreover, as draughtproofing is a low cost, high impact measure, its inclusion with GBIS would enable the scheme to deliver more insulation measures to a greater number of households using the same overall budget.
DESNZ’s cost assumption for compliance with PAS 2035/2030:2019 processes is £1,030 per property retrofit (in 2023 prices) for both ECO4 and GBIS. The assumed cost does not vary according to how many measures are installed. Roughly what is the average cost you have experienced complying with the current PAS 2035/2030:2019 processes per property retrofitted? Please answer for both multimeasure and single-measure projects that have upgraded the fabric of a building, as relevant.
For multi measure projects, between £900 and £1100 is a fair representation of market rates incurred in covering compliance with retrofit assessments, retrofit design and retrofit coordination services and lodgement. It does not include the implied administrative costs of ensuring installers and the supply chain comply with the documentation requirement. Our members have experienced a continued uptake in administrators across the sector to enable this quality side is sufficiently documented and managed correctly.
For single measure projects, we have found that a number of industry providers are able to meet the demand for design and coordination through simple in-house provision or through external companies providing services at lower rates than where an architectural intervention is considered for design. As such, we would not expect multi-measure design processes that follow correct procedures in accordance with PAS 2035 to be in similar in cost to those utilising a single measure approach under GBIS for example.
Whilst the overall approach to retrofit coordinating has parallels, it would be concerning if no further work is undertaken from a retrofit coordinator on a multi-measure project compared to a single- measure project. Due diligence in reviewing the design should be taken to ensure areas are not omitted or ignored due to cost implications. For example, where thermal bridges could occur – between floors of a property, or at DPC level, or at roof level – calculations can be undertaken by industry professionals to ensure the risk of condensation, damp or mould is not a factor. These wider cost considerations and interventions are in the spirit of the PAS2035 procedures and are further risk management that may not be part of the costing provisioned here which should be borne in mind for the benefit of the consumer.
In September 2023 a new version of PAS 2035/2030 was published. Roughly what is the average cost you would expect for complying with the PAS 2035/2030:2023 processes per property retrofitted? Please answer for both multimeasure and single-measure projects involving an upgrade to the fabric of a building, as relevant.
We believe it is too early to tell the full costs of this, as a number of details are still unclear. Whilst we will see an increase in costs, it will take time for market rationalisation as we see upskilling and high value equipment being purchased.
These costs will vary by project size and project risk scores. We would expect air tightness testing to take place to ensure that ventilation strategies for condensation, damp and mould reduction/eradication are more appropriate and accurate, especially on higher risk projects. If airtightness testing is required for all measures and Retrofit Coordinators are expected to visit the site for every property, this will increase costs.
What, if any differences, between PAS 2035/2030:2019 and PAS 2035/2030:2023 processes are driving any changes in cost?
As an industry we are seeing that PAS Standards are starting to tighten to improve quality of energy efficiency interventions, to ensure they are documented and managed for quality standards and that there is enough due process to prevent cases of consumer failure.
Appropriately qualified designers and more robust ventilation interventions are seen as the biggest increase in cost realisation in the new PAS standard. This includes, people with the correct qualifications or accreditations to carry out these duties. We expect a much more robust architectural design to consider thermal bridging and CDM risks to be part of due diligence in more
complex interventions such as solid wall insulation or Room in Roof installations, especially as these interventions are usually combined with other measures. We are also seeing an increase in cost for the requirement of air tightness testing due to costly capital outlay on equipment and the time an assessor/ accredited person spends at a property.
Whilst expecting a Retrofit Coordinator to visit site is seen as an expensive exercise it is more likely to see a better intervention rate on the area based approach. We have seen presentations of day rates of upto £500.00 for this site presence on SHDF projects.
Our concern in the lower cost measure market or where ECO funding is in place to private consumers, is that Retrofit Assessors may well be upskilled to Retrofit Coordinators, so we would hope that there would be no room for interpretation. We believe the correct PAS approach would be to expect the retrofit coordinator that visits site to be the one that oversees the project and lodges the project not just one that holds the qualification.
We would like to understand more about the compliance costs of PAS 2035/2030. Please provide details on what you feel are the key cost drivers. For example, the PAS process, the need to use qualified professionals, the need to complete paperwork to demonstrate compliance with the PAS etc.
The main costs are likely to be the cost of qualified professionals visiting site, fuel, additional paperwork and administrative costs, and air tightness testing.
Do you agree that the policy intent could be made clearer to facilitate Ofgem’s ability to reject measures which have been identified as non-compliant by TrustMark?
Yes, we agree that the wording within the ECO Order could be made clearer to ensure that Ofgem is able to more easily reject non-compliant measures.
Do you think a Chartered Surveyor continues to be suitably equipped to conduct this assessment?
Yes.
Do you agree with our proposal to update the “rural area” definition in line with theplanned ONS and Scottish Government updates?
Yes, we agree with this proposal.
If transitional arrangements are required, which transition option would you prefer?
Option A is our preferred transition option because it creates the least administrative complexity for installers.